Order To Table, Delivery,
Click & Collect
Order At Table App
Offer your customers the "New Normal" experience and serve them in a socially distanced but engaged process. Table ordering apps are more than just compliance, they enable you to provide enhanced customer service with reduced operating costs. Locking in customer loyalty and collecting marketing information has never been easier.
Payments flow through the order at table app and sales are automatically recorded in the EPOS system back office. Our apps are fully integrated into your preparation and kitchen display systems.Contact Us
Delivery and Click & Collect
Takeaway ordering system
Gardiff empowers you to reach your customers old and new with online ordering solutions for delivery and click & collect. There are multiple online channels available in the UK that Gardiff experts can help you navigate. The solutions with the biggest market share also have the highest charges. Your own branded app will come with low fixed monthly costs, but less market share. At Gardiff we can enable you to take orders via multiple sales channels to maximise your ROI.Contact Us
The Big 3?
Your Own Platform?
With Gardiff Epos you get both!
Gardiff Online Ordering Case Study
The Customer – The Earl Spencer
The Earl Spencer is a gastropub that offers so much ‘more than the average London pub’. Regular guests describe them as a ‘a fabulous local that never disappoints’ welcomed by ‘attentive and charming staff’ who are ‘willing to please’ with ‘delicious, scrumptious food’ – added to the fact ‘there is always a personal touch’.
The client was using a stand alone online ordering system to accept orders for click and collect, not linked to their EPOS system. It was time-consuming to update the menus regularly on the stand alone system and required double the amount of work to enter the online orders into the onsite system to print in the kitchen. The client’s existing non-integrated solution was expensive as it charged them a high commission rate and transaction fees to process orders & payments online.
“We were paying high commissions and transaction fees. Taking orders online was expensive before Gardiff”
The customer needed to improve operations by automating changes to menus across their online ordering platforms and see those changes reflected within their onsite EPOS system immediately. The online sales channel orders also needed to be automatically routed to the kitchen and bar printers without the need to re-enter orders.
The Gardiff Solution
We demonstrated Gardiff’s online ordering tools, apps and integrations to the client, showing how easy it is to update menus and products in one central place. The client could see how the changes applied to all of their existing on-site and online sales channels immediately. We highlighted the automation of processing incoming orders, sending preparation instructions to the relevant kitchen and bar printers without staff intervention.
“Our menus were uploaded by the Gardiff support team, and they ensured everything was fully integrated and tested with the Epos system. They showed us in a matter of minutes how we could make changes for ourselves.”
Gardiff delivered a branded takeaway app which customers download for free from the Apple and Google Play stores. In addition, the Gardiff solution provided a link for customers to order directly from The Earl Spencer’s website.
Gardiff’s payments experts significantly lowered the transaction costs associated with online orders.
The Customer Benefits from the Gardiff Solution
“The Gardiff system has streamlined our operations and given us lower staff costs through automation. In addition, we now enjoy lower acceptance and processing costs per online order. The new Earl Spencer branded app has opened up a further online sales channel. We still take orders, now automated, from the big three. So we benefit from our branded app and the major platforms’ marketplaces.
Our previous solution worked out very expensive, as it charged a high transaction rate to process payments via our online channels. Gardiff has helped us make significant savings by providing a reasonable flat monthly fee and 0% commission on all orders taken on our app and website. The Gardiff online ordering solution is saving us £1000’s each year. Now staff can focus more of their time on delivering exceptional service to our customers.
As a management team, we now enjoy how easy it is to maintain menu changes and can configure menus in advance, which only appear online at the designated times and days. We can easily upload images of our dishes to entice our customers’ palates and notify them of any allergen advice. The orders take care of themselves by allowing customers to choose a time slot for collection when ordering click and collect or delivery. Our team receives the printed order 30 minutes before we expect a customer to collect or 45 minutes before they want it delivered. The system really takes care of itself and allows us to focus on what we’re good at – Exceptional food and drink served with a smile.
Our customers now have more choice and freedom to choose how and when they want their favourite food and drink provided to them. Offering an online ordering solution is vital. It not only allows us to attract new customers, but allows us to look after our loyal customers and local community.
Since implementing the online ordering solution for click and collect and delivery during the first lockdown once we reopened, we also enabled the option to allow our customers to order to their table via the same solution. There was no additional cost from Gardiff to do this and now our customers have the option to order their food & drink from their phone and get it delivered straight to their table. Customers can simply pick their choices from the menu, select their meal preferences, add any sides, and we bring it over as soon as it’s ready.”
Honest, reliable and efficient. A great bunch of people. Ensured that the system ran smoothly throughout our event. We use Gardiff on both our sites, and for offsite events. They set up and took down quickly and promptly. Highly recommend.
With one of the biggest events in the UK, good support through the Formula 1 Grand Prix is invaluable. Gardiff support has always been both highly professional and friendly at all times. I am very grateful they are part of the wider Silverstone team.
Gardiff have become a trusted partner in providing us with hardware and software services for 40 restaurants and takeaways. Their willingness to look at innovative ways to leverage technology to ensure we can continue to give our customers an exceptional consumer experience that truly differentiates us from our competition is essential to our current and future success of our business.
Gardiff Epos - Your Trusted Technology Partner
Expert advice and 24/7 support from Gardiff comes with the backing of over 30 years of leading EPOS innovation. Our supply chains ensure top quality hardware, game changing software and market leading data centres built on Microsoft Azure and Amazon AWS Cloud platforms.
We integrate with the UK's leading online ordering platforms, Payment providers and Accounting solutions. Gardiff Cloud Reporting helps you manage your business from anywhere.
Discover Gardiff's cloud platforms, payment gateways, and Epos solutions today.Contact Us
The Gardiff Factor
Real People, Real Quick, No Gimmicks
At Gardiff EPOS our mission is very simply to be available for all our customers, 365 days per year, go the extra mile to fulfil all the needs and ambitions of our customers and do everything possible to support your business with your Epos and Payment requirements.
A company that's always here for you
Get in touch with us today
Fill out the form and we will get back to you within 24 hours.
- Nationwide service
- Experienced installers
- Telephone support you can count on