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In the course of growing your business, you’ll probably outgrow your current technology, including your POS system. It’s essential to equip your business with the right tools for it to succeed, and not having the right POS could be costly.

It’s something we’ve seen time and time again – your system is slow, it’s not doing what you need it to and the customer support isn’t helping. If this situation sounds familiar, it’s time to start looking for a new system.

Here’s the top signals that can tell you it’s time to choose a new POS system (and why you should consider Gardiff!)

When should you switch POS systems?

1. Your system is hard to use

While you’ll probably want your POS to help you complete advanced tasks, it shouldn’t be difficult to put through orders or run reports. Your staff will need to be able to easily learn how to use the system, so your POS provider should offer on-site and virtual training when needed.

2. Your system can’t scale with your business

If you’re opening a new location, or need more tills to cope with demands, your current system shouldn’t stand in the way. You should easily be able to add on tills and expand your current set-up so your POS can grow with you.

3. Your system is giving bad customer service

If your system is unreliable, it could hurt your transactions and sales and negatively affect your reputation. If you’re unable to get in touch with your POS provider, this is made even worse. You should switch to a POS provider that offers round the clock customer support in case something stops working.

4. Your system is not flexible

Your POS should be able to integrate easily with other tools and apps, such as online ordering, accounting and payments. If your current system can’t work with other tools you’re using for your business, your operations will slow. Choosing a customisable system like Gardiff means you can easily add on integrations, features, and new hardware when you need to.

5. Your system can’t be accessed remotely

Your sales data and reports should be on of the most powerful tools your business has. But some POS systems make this information difficult to access, especially if it’s not cloud based. Your system should allow you to access your analytics remotely, so you can view reports, and check inventory even when you’re not on site.

6. Your system requires a multi-year contract

No one wants to be locked into a long contract for a service, especially these days when hospitality is constantly evolving. Look for a POS provider that offers transparent pricing and a rolling contract. At Gardiff, we offer a rental scheme where you pay on a monthly basis, that can be added to or canceled anytime.

Questions to ask when looking for a new POS provider

If you’re struggling with any of the above, it’s a good sign you need to start looking for a new POS system. A new system can help you to improve customer experience, make it easier to manage your business, and reduce the stress of your staff.

We know switching systems can be a big change, and you’ll be wanting to make sure you find the right provider. To make sure the new system is right for you, here are the questions you should ask:

What are the basic software features?

Ask about the capabilities of the software to make sure it can do everything you need it to.

How much does the system cost?

Find out the costs of the new system, including hardware, software and setup fees.

What integrations does the POS system offer?

Make sure the new system can support the integrations you’re currently using, or have a suitable alternative.

What payment processors can be used?

Find out if your payment provider is supported by the new provider. Ask for rates if you want to explore switching to a new payment processor.

What customer support is offered?

Find out if the new provider offers customer support and if this is online, phone or email based. Check there are no hidden charges for using this, and the opening hours of their support team.

How long does it take for the new system to be set up?

Find out the lead time from ordering the system to it going live at your business, including hardware installation, menu set up and training.

Do I need to shut my business to switch POS systems?

Ask if it’s possible to switch systems without any interruption to your service.

Why should I switch to Gardiff EPOS?

Switching to a new POS system doesn’t have to be intimidating. If you choose the right partner, it should be a smooth transition. If you choose to switch to us, we’ll work with you every step of the way to make sure your life is made easier from the switch, not harder.

Our POS systems are fully customisable, with the ability to choose what hardware and software features & integrations you need to support your business. A fully connected system means running your business is streamlined and simplified. You and your staff will have more time to focus on giving a great customer experience. You’ll be able to access your reports, insights and make menu changes on any device, even when you’re not onsite.

We pride ourselves on our customer service, offering 365 support from 8am to midnight. When you choose our system we take care of the menu and software set up. We can also schedule in an installation time that’s convenient to you, getting you up and running as quickly and efficiently as possible.
Our rental packages include clear and transparent pricing, with no fixed contracts or renewal fees. These packages start at £20 a week and include full technical support, service calls and on-site maintenance that’s needed.

Interested to learn more about switching to Gardiff? Get in touch for a free demo.