Trinity Theatre is a leading arts and performance venue in Tunbridge Wells, offering a packed schedule of live theatre, cinema, music, and community events. With high visitor footfall, especially during show intervals, the venue needed a reliable, efficient solution to speed up service and manage operations effectively. Gardiff delivered a custom Theatre EPOS system designed to meet these unique demands.
The Brief
Like many busy venues, Trinity Theatre faced challenges managing large volumes of orders during peak times. Queues at the bar and café during intervals often led to delays, lost sales, and pressure on staff. The management team required a Theatre EPOS system that could not only process transactions quickly but also support pre-ordering and offer cloud-based management tools.
To help Trinity Theatre streamline its bar operations and improve the overall visitor experience, we installed a complete Gardiff EPOS solution tailored specifically for busy theatre environments. The installation focused on speed, flexibility, and ease of use for both staff and management. Key features of the system include:
Fast, user-friendly EPOS terminals placed across the theatre’s service areas. These touchscreen systems are designed for high-speed order processing, enabling multiple team members to serve customers simultaneously without lag or delays. This ensures that service remains efficient, even during the busiest intervals.
Fully integrated card payment terminals which eliminate the need to manually key in transaction amounts. This not only speeds up each sale but also reduces human error and improves the overall flow at the bar and café counters.
A powerful cloud-based back office management platform, giving the Trinity team full visibility over live sales data, stock levels, and reporting from any internet-enabled device. Managers can update menus, schedule pricing changes, and run real-time performance reports without needing to be on-site.
A dedicated Interval Drinks Module, specifically designed for theatres and live venues. This feature allows patrons to pre-order their interval drinks before the show begins. Orders are automatically sent to the bar and prepared in advance, ready for collection at dedicated pickup points during the interval, helping to avoid long queues and reduce pressure on bar staff.
Customisable till layouts and intuitive interfaces allow new or temporary staff to get up and running quickly with minimal training, making it easier to maintain consistent service levels even with a rotating team.
The Power of Integrated Payments
One of the biggest enhancements for Trinity Theatre came from the implementation of integrated card payment terminals. By seamlessly connecting the EPOS system with the payment devices, the following benefits were achieved:
Faster transaction times – Staff no longer need to rekey amounts into a separate card machine. Payments are sent directly from the EPOS terminal to the card reader, cutting down service time per customer.
Fewer errors – The risk of charging the wrong amount is eliminated, ensuring accuracy and trust at every sale.
Improved customer experience – Patrons enjoy a faster, more convenient payment process, especially valuable during peak times like pre-show and interval rushes.
Streamlined end-of-day processes – Payment reconciliation is easier and quicker with integrated reporting, helping theatre management close off tills efficiently at the end of the night.
Integrated payments are now an essential part of Trinity’s day-to-day operations, contributing significantly to smoother, faster service and a better customer journey overall.
Results and Benefits from the EPOS System
Since the installation, Trinity Theatre has seen notable improvements in service efficiency and customer satisfaction. Staff can process orders quickly and focus on customer engagement, while the pre-ordering functionality has enhanced the overall theatre experience for patrons.
The cloud-based system gives management the flexibility to make real-time updates to menus and pricing, track sales performance, and manage stock across the venue, all from any location.
Client Feedback
“We moved over to Gardiff in 2023 after being let down by a previous provider. The installation was quick and easy, and the team were really helpful. The system is intuitive and easy to use by all our staff. It is also fast and able to keep up easily with our very busy theatre bar in an evening!”
Interested in upgrading your Theatre and Concert Hall EPOS System?
Contact us today at hello@gardiff.com or 0203 846 5564 for more information on our tailored EPOS solutions
