Restaurant EPOS System Case Study – The Greek Meze

Client: The Greek Meze
Location: London, UK
Industry: Restaurant
Website: The Greek Meze

The Greek Meze is a lively and vibrant restaurant located in the heart of Sidcup, London, renowned for its authentic Greek cuisine, live music, and dynamic social events. This bustling venue offers a unique dining experience where great food, entertainment, and social interaction converge, making it a favourite spot for locals and visitors alike. To manage the complexities of a high-energy environment and deliver seamless service, The Greek Meze has relied on Gardiff’s advanced restaurant EPOS software and iPad ordering systems for several years.

The Challenge

The Greek Meze’s popularity stems not just from its delicious food, but also from its immersive experience that combines live music performances, themed nights, and social gatherings. This unique atmosphere, while attracting a large and diverse clientele, also posed several operational challenges:

• Managing High Order Volume: With a full house during events, The Greek Meze needed a system that could handle a large volume of orders swiftly and accurately, ensuring that all guests are served in a timely manner.
• Coordinating Multiple Service Areas: The venue features different sections, including a main dining area, a bar, and an event space, all of which require synchronised service to maintain consistency.
• Ensuring Accurate Order Delivery: Given the lively atmosphere, it was crucial that orders were taken and delivered correctly to enhance the guest experience and avoid disruptions.
• Enhancing the Guest Experience: The Greek Meze wanted to ensure that despite the venue’s busy nature, each guest felt attended to with personalised and prompt service.

The Solution

Gardiff provided a comprehensive solution tailored to meet the demands of The Greek Meze’s dynamic environment. This included:

• Restaurant EPOS Software: Four strategically placed EPOS terminals across the venue allow staff to manage orders, payments, and reservations efficiently. The restaurant EPOS software was customised to match The Greek Meze’s diverse menu and event-driven service model, ensuring that even during the busiest nights, operations run smoothly.
• iPad Ordering System: Eight iPads were introduced for taking orders directly at the table, integrated seamlessly with the EPOS system. This technology empowers the waitstaff to input orders instantly and send them directly to the kitchen or bar, speeding up service and reducing the risk of errors, which is particularly crucial during live music events and social gatherings.
• Real-Time Communication: The integration of the iPads with the restaurant EPOS software allows for real-time communication between the front of house and kitchen staff. This ensures that even with the high energy and volume of events, every order is tracked and managed efficiently.
• Flexible Payment and Management Options: The system supports various payment methods and features like split bills, making it easier for groups and event attendees to settle their accounts quickly, enhancing the overall experience.

The Results

The implementation of Gardiff’s restaurant EPOS software and iPad ordering has led to significant improvements at The Greek Meze:

• Efficient Service Delivery: The iPad ordering system has enabled faster order processing, cutting down the time it takes to get orders from the table to the kitchen by 50%. This is particularly beneficial during live music events when quick service is key to maintaining a lively atmosphere.
• Enhanced Guest Experience: By ensuring accurate and timely order delivery, the system has allowed The Greek Meze to maintain its high standards of service even during peak times, leading to higher customer satisfaction and increased repeat visits.
• Streamlined Operations: The ability to manage orders across different areas of the venue in real-time has improved coordination among staff, ensuring that the lively and interactive environment remains well-organized and enjoyable for all guests.
• Reduced Errors: The direct communication between iPad ordering and the EPOS system has minimised the chance of errors, particularly during complex events with multiple orders and special requests.

Conclusion

Gardiff’s restaurant EPOS software and iPad ordering solution have been instrumental in helping The Greek Meze deliver exceptional service in a vibrant and fast-paced environment. By streamlining operations and enhancing order accuracy, the system has enabled The Greek Meze to maintain its reputation for great food, lively entertainment, and outstanding customer service.

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Contact us today at hello@gardiff.com or 0203 846 5564 for more information on our tailored EPOS solutions