The Moat in Wrotham is a historic pub and dining venue, renowned for its welcoming atmosphere and exceptional hospitality. In 2021, one of our longstanding clients for over 20 years acquired the venue and embarked on a full-scale refurbishment, transforming it into a premium dining destination with elegantly designed guest rooms. As part of this modernisation, we were approached to install a new pub EPOS system to support the venue’s operations and deliver a seamless guest experience.
The Brief
With the extensive renovation, The Moat required a pub EPOS system that could efficiently manage its expanded services, including its new dining areas, bar, terrace and guest accommodations.
Key challenges included:
- Operational Complexity: The venue needed a solution that could handle multiple dining spaces, a busy bar, functions, weddings and guest room services.
- Order Management: Efficient order processing was essential to maintain service speed and accuracy during peak hours.
- Easy to administer: The new system had to be easy to manage and quick to update as the menu changes daily and provides seasonal offers
- Scalability: As part of a long-term investment, the system needed to be future-proof, allowing for potential expansion and evolving customer demands.
The Solution
To meet The Moat’s needs, we installed seven cutting-edge pub EPOS terminals across the venue, with multiple kitchen printers cloud back office and Dojo payment terminal integration ensuring streamlined operations in every department.
Our solution included:
- Multi-Terminal Setup: A total of seven pub EPOS terminals were strategically placed to optimise service efficiency, reducing wait times and improving staff workflow.
- Seamless Integration: The system was integrated with the venue’s Dojo payment processing, creating a unified and efficient platform and enabling pay at counter and pay at table functionality.
- Table-Side Ordering: Staff could take orders directly at the table using mobile EPOS devices, instantly sending them to the kitchen and bar for faster service.
- Advanced Reporting & Analytics: The system provided real-time sales tracking and performance insights, helping management make data-driven decisions via the cloud back office
Implementation
The installation process was carefully planned to align with the venue’s refurbishment timeline.
Our team:
- Worked closely with the new ownership to understand their specific requirements.
- Installed and tested the pub EPOS terminals ahead of the venue’s grand reopening.
- Conducted comprehensive staff training sessions to ensure smooth adoption.
- Provided on-site support during the initial rollout phase to guarantee a seamless transition.
Results
Now in its fourth year of trading since launching, The Moat has received a significant amount of positive customer reviews and continues to go from strength to strength. The pub Epos system has reliably supported the venue and aided significant operational improvements:
- Enhanced Service Efficiency: The optimised workflow has led to quicker order processing and improved guest satisfaction.
- Increased Revenue: Streamlined billing and payment processes have contributed to higher transaction values and improved upselling opportunities.
- Greater Staff Productivity: The intuitive system has allowed staff to focus more on customer service rather than administrative tasks.
- Improved Management Oversight: Real-time data insights have empowered management to optimize operations, track sales performance, and better manage inventory.
Interested in upgrading your pub EPOS System?
Contact us today at hello@gardiff.com or 020 3846 5564 for your free demo to see how Gardiff EPOS can support your business.
