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Managing a pub or bar is no easy feat. It’s such a fast-paced environment, it’s hard to keep track of everything that’s happening. With a pub EPOS system┬ásuch as Gardiff’s, you can streamline your front and back of house operations, improve your pub customer service and keep your patrons coming back.

Improve the order and payment process

You’ll want to take orders as quickly and efficiently as possible, especially during your busiest hours. Installing an EPOS system means you have the benefit of adding integrated pub technology to improve your pub customer service.

Integrated card payments are one of the easiest ways to speed up service. All credit and debit cards now feature contactless technology, so make sure you have contactless card terminals to utilise this. They can make a big difference in helping to cut down queues.

Handheld ordering systems for your staff have grown in popularity over the last few years. These allow your staff to give table service, sending orders directly to the bar or kitchen so the customer no longer has to wait in a queue. Staff can take orders wherever customers are, whether they’re sat down, on a terrace or stood up.

Keep track of stock

Keeping the right amount of inventory is crucial to not leaving your customers disappointed. Counting your stock the old fashioned way is very time consuming, and it’s easy to make mistakes.

With a pub POS, it’s a much more efficient process. Update your product list with stock levels automatically when an order is placed. You can also analyse historical trends and patterns to ensure you always have the right amount of stock in.

Using inventory data can also help you maximise profitability. Create drinks specials based on what’s not selling to clear space for the most ordered bottles.

Report on sales

Stop entering your sales manually into a spreadsheet, as an EPOS system will track this all for you, in real-time. You will get your data presented in a dashboard full of useful reports that are easy to understand.

Use the data to improve your pub customer service by assessing each product’s popularity and creating menus and specials accordingly. You can also see when the busiest times are in your pub, so you can get staff and stock ready for busy periods and create happy hours for the slower periods.

Access your data from anywhere

With our cloud-based EPOS back office you are able to check your inventory, sales, and menu information from anywhere with an internet connection.

You can use the back office to view both grouped and individual pub reports if you manage multiple pub locations. Look at an overview across your group, or break down each pub by inventory and sales. This is also useful to ensure your prices and offers are consistent across your locations.

Easily manage staff

Inducting and training new staff members can take a lot of time and money, especially in the fast-paced pub environment. Installing an EPOS system that’s easy to use means your staff will get the hang of things as quickly as possible, and won’t need as much time and attention from the manager.

You can also protect against theft and mistakes by managing permissions for each employee so they are limited on what they can do on the EPOS. Give the highest permissions to your most experienced and highest ranking staff.

How an EPOS system will improve your pub customer service

We know that as a pub owner or manager, you have many things to keep track of every day. A pub EPOS system will help you speed up time consuming tasks, such as stock control, sales reporting and staff training. It will also allow you to offer better pub customer service, make informed business decisions and encourage customers to return.

If you’re looking to upgrade your pub tills to an EPOS system, or want to switch to Gardiff, get in touch. We can arrange a demo or site visit to show you how an EPOS would work for your business.