The Marlin Aparthotel Waterloo is home to 236 rooms, studios and suites: combining the luxury of a hotel with the independence of an apartment. Designed with comfort in mind, the rooms are more convenient than a traditional hotel room, ideal for both leisure and business travellers. The aparthotel is complete with a meeting centre, bar, fitness centre and laundry room.
The Brief
Marlin Aparthotel needed a hotel EPOS system that would be able to effectively manage and serve their guests whilst maintaining control of the business. The system had to streamline customer experience and bookings through the onsite experience.
The system needed a built in reservation diary and booking system that could be accessed directly from the EPOS terminal. The hotel also wanted a way to reward repeat guests with a built in loyalty system.
For the management of the business, Marlin Aparthotel needed to be able to clearly see sales data and KPIs, and wanted their management team to receive a daily email report.
The Gardiff Hotel EPOS Solution
The Gardiff hotel EPOS system is a fast, easy to use and powerful EPOS solution used by thousands of businesses in the UK. It is packed with features to enable you to do what’s important: deliver great customer service and grow your business. Handling single and multi site businesses, it is a system to empower your long term profitability.
We demonstrated the integrated booking system to Marlin Aparthotel, which allows them to manage the guest’s stay from check-in through to check out. All room details can be accessed directly from the EPOS terminal.
The hotel EPOS system also features customer loyalty software, so the hotel can keep track of specific guests, run targeted promotions, and create point schemes. Discounts can be added and removed with ease within the software.
For the reporting solution, we showed the Marlin Aparthotel team how Gardiff’s extensive reporting suite could identify opportunities for improvements, from the cashing up and end of day processes to daily and weekly sales reporting. We demonstrated how a daily email with key sales data could be set up to be sent to the management team.
The Delivery
Working with the team at Marlin Aparthotel, Gardiff provided initial project management, network implementation, EPOS equipment installation and on-site staff training.
We delivered our EPOS equipment (Hotel EPOS software, countertop terminals, cash drawers) and networked these, connecting them to Wi-fi. Our engineers are qualified to both install the equipment and train staff, providing flexibility for last minute changes, system configurations, and addressing final questions from stakeholders.
Our in-house support staff enabled the back office and arranged access for Marlin’s management team.
The Customer Benefits from the Gardiff Hotel EPOS Solution
Marlin Aparthotel’s decision to use a Gardiff hotel EPOS system has proven to be a success, leading to optimised customer service and maximised revenue. The management team are able to see valuable sales data, allowing them to respond to specific needs as they arise in the business as well as having the ability to tailor rewards and promotions.
Customer feedback and reviews have been extremely positive, especially for the staff customer service.
Interested in upgrading your EPOS System?
Contact us today at hello@gardiff.com for your free demo on what Gardiff EPOS could do for you and your business.
