National Museums Liverpool (NML) is a group of museums and galleries located in one of the UK’s most vibrant cultural cities. With venues such as the Walker Art Gallery, Merseyside Maritime Museum, and Museum of Liverpool, they welcome millions of visitors every year, offering free access to world-class exhibitions celebrating art, history, and culture.
To enhance operational efficiency across their multiple venues and support their catering services for events, NML needed a modern, centralised EPOS system suitable for visitor attractions that could streamline transactions, improve reporting, and integrate seamlessly with their payment solutions.
The Challenge
With multiple locations operating simultaneously, NML needed an EPOS solution that could handle high footfall, adapt to dynamic catering and event requirements, and streamline financial management. Their key requirements included:
✔️ A fast and intuitive EPOS system to handle peak-time transactions with ease
✔️ A centrally managed cloud back office for real-time reporting and control across multiple venues
✔️ Integrated payment terminals for fast, secure pay-at-counter transactions with instant reconciliation
✔️ A flexible and reconfigurable setup for catering events and pop-ups
✔️ All-in-one mobile order & pay terminals to support queue-busting and outdoor service
✔️ Multi-department customer account management for improved financial reconciliation and inventory tracking
✔️ Seamless installation without disrupting daily operations
✔️ Dedicated on-site support for a smooth transition to the new system
The Solution
We implemented a high-performance visitor attraction EPOS system using ICRTouch software, specifically tailored to meet the demands of National Museums Liverpool. The solution included:
✅ Fast & User-Friendly EPOS Terminals – Designed for high-traffic environments, allowing staff to process transactions quickly, reduce queue times, and provide a smooth experience for visitors, even during peak hours.
✅ Centrally Managed Cloud Back Office – A powerful back-office system allowing management to track sales, stock, and performance in real-time across all venues from a single dashboard. This enables data-driven decision-making and improved operational efficiency.
✅ Integrated Payment Terminals – Seamless Dojo card terminal integration ensures fast, secure, and reliable payments at the counter, reducing transaction times and improving the customer experience. With instant reconciliation, financial tracking across venues is more efficient than ever.
✅ Flexible & Reconfigurable EPOS for Catering Events – The system can be easily moved and reconfigured for pop-up locations, ensuring seamless operations at events, temporary food stalls, and outside areas.
✅ Innovative Mobile Order & Pay EPOS Terminals – Supplied all-in-one handheld devices that allow staff to take orders, accept payments, and serve guests anywhere—ideal for queue-busting, outdoor service, and catering events.
✅ Multi-Department Customer Account Management – The system efficiently manages multiple departmental accounts, streamlining financial reconciliation and inventory tracking across different venues.
✅ Seamless 24-Hour Installation – Our expert team installed the entire system within 24 hours, working outside of normal trading hours to ensure zero disruption to business operations.
✅ On-Site Go-Live Support Across Multiple Venues – We provided hands-on assistance across all venues during the first day of launch, ensuring staff were fully supported and confident in using the system. Thanks to this preparation, the launch went ahead without any issues.
The Results
The new EPOS system has transformed the way National Museums Liverpool manages sales and operations across its venues. With real-time reporting, seamless payment integration, and mobile flexibility, the system ensures a faster, more efficient service for both visitors and staff.
NML Feedback
“Thanks to the Gardiff EPOS team for making the transition so smooth. It’s great to be working with you! ”
Conclusion
We’re proud to have partnered with National Museums Liverpool to provide an innovative, scalable EPOS solution that enhances both operational efficiency and visitor experience.
Interested in upgrading your visitor attraction EPOS System?
Contact us today at hello@gardiff.com or 0203 846 5564 for more information on our tailored EPOS solutions
