Cafe Till System Case Study - Walnuts

Walnuts are a family run cafe offering wholesome food that’s simple, convenient and delicious. Using locally sourced ingredients and quality suppliers, their food offering is predominantly British with a Mediterranean streak. They have three locations around South East London and have chosen Gardiff to supply a cafe till system with EPOS solutions for all of their sites.

The Brief

The owners of Walnuts needed a cafe EPOS system that would enable them to efficiently serve customers whilst maintaining control of the business across their sites. To do so, they needed the EPOS system to smoothly process the customer journey and orders through the onsite experience.

In addition, they wanted to start a cafe online ordering service to reach more customers and serve existing ones on the go. They also needed an effective solution for staff to provide table service whilst ensuring orders were sent directly to the kitchen.

Due to the number of staff members across the three sites, it was essential Walnuts had an effective way to organise their team and keep track of shifts.

The system needed to keep on top of stock, update menus for onsite and online orders and have the ability to add offers. As they have three sites, they wanted to be able to have a cloud back office system that could manage all of these from a central location.

The Gardiff EPOS Cafe Till Solution

The Gardiff cafe EPOS system is a fast, easy to use and powerful EPOS solution used by thousands of businesses in the UK. It is packed with features to enable you to do what’s important: deliver great customer service and grow your business. Handling single and multi site businesses, it is a system to empower your long term profitability.

We showed the client how easy our cafe EPOS system is to use to provide quality customer service, including integrated tableside ordering tablets and an online ordering solution. All of these can be managed in the cloud back office in one place, with a centralised product file so changes could be made to menus in all of their sites in one go.

Our team know how important the flow of orders from wait staff into the kitchen is, so ensuring speed and accuracy were key decision factors in designing the system. Any orders placed, whether on the till, tablet or online ordering solutions get sent straight to the kitchen. Tickets would be created and automatically printed using a kitchen printer.

We also decided to use RFID cards as a solution to effectively manage staff across the sites. These would allow a fast and secure way to sign into the cafe EPOS system and would allow Walnuts management to easily keep track of their staff.

The Delivery

Working with the team at Walnuts, Gardiff provided initial project management, network implementation, EPOS equipment installation and on-site staff training.

We delivered our EPOS equipment (EPOS software, cafe tills, handheld tablets, kitchen printers, RFID cards and cash drawers) and networked these, connecting them to Wi-fi. Our engineers are qualified to both install the equipment and train staff, providing flexibility for last minute menu changes, system configurations, and addressing final questions from stakeholders.

Our in-house support staff enabled the cloud back office and arranged access for Walnut’s management team.

The Customer Benefits from the Gardiff Cafe Till Solution

Walnuts decision to use a Gardiff cafe EPOS system has proven to be a success, leading to optimised customer service and maximised revenue. Using integrated tablet ordering, this business has the benefit of being able to process orders straight from the table to the kitchen. It is an effective way to turn tables faster, reduce order errors and increase the average spend per guest.

The front of house staff find the system easy to use, and the EPOS technology has revolutionised the service Walnuts are able to offer to their customers. The management team are able to see valuable sales data across their sites, allowing them to respond to specific needs as they arise in the business as well as having the ability to tailor rewards and promotions.

Customer feedback and reviews have been extremely positive, especially for the staff customer service.