King's Cross Theatre

The King's Cross Theatre is an exciting new theatre venue in the heart of the re-developed King's Cross area.  They have received critical acclaim for their recent production of The Railway Children and they have seen audience numbers increase from 8,000 to 18,000 per week.  


Requirement

• Fast, modern, ergonomic touch screen terminals

• Comprehensive sales and stock reporting

• Bespoke venue set-up & pricing models

• Specific support for a theatre service model – interval orders, fast transaction processing

• Roaming sales function

• Barcode scanning for retail

• Expertise & support service

 

 

 

 

Solution

• 13, modern, robust, spill proof touch screen terminals

• Cloud based reporting – real time data, accessible via any internet connected device

• Barcode scanners

• Mobile, hand held tablet ordering

• Integrated contactless payment functionality

• Interval ‘pre-order’ option

• RFID till access for staff

 

 

 

 

Result

• The solution easily serviced 18,000 customers per week – up from 8,000 previously

• The solution required minimal staff training

• Access to real time sales & stock data reduced admin

• Differential venue pricing helped maximise revenue

• Comprehensive reporting data helped streamline reconciliation

• Access to data now informs ongoing sales strategy that can grow the Business

• Interval ordering was simple, with more customer served & reduced waiting times

• Highly responsive & creative support provided by the Gardiff team